Quality Policy
 Kenway & Clark has a reputation for providing its customers with exceptional levels of service, this capability has been developed by understanding precisely what our customers needs are, responding to them and, where possible exceeding them.
It is our policy to ensure that every commitment made to a customer, whether verbal or written, is executed from acceptance to completion in a manner that sets and maintains a level of reliability and service consistent with, or in excess of the requirements and expectations of each of our customers.
The objective of the Company is to be known as a leading company in our industry in terms of sales, service, spare parts, accounting procedures and reliability and with a minimum of customer complaints in all respects.
Implementation of this policy is the responsibility of every employee starting with the Directors who make policy decisions and provide the necessary management and leadership to enable the appropriate customer focused action to be enacted throughout the Company
 The Quality Manual, Procedures and Work Instructions are dynamic documents which describe the appropriate policies, procedures, and operating practices to be followed. Every employee is to be familiar with this policy and the other quality documents, which are relevant to their work activities. All employees are encouraged to make positive recommendations for improving the Quality System.
The entire Quality System has the full support of Directors and, when applied, will ensure that our activities are controlled in a manner compatible with effective achievement of all our obligations. It is mandatory that all employees adhere to the documented Policies and Procedures in order to achieve a consistent approach to Quality Improvement throughout the Company. |